Q. What is the data recovery?
A. Data recovery is a service for retrieving lost, deleted or inaccessible data from a storage media device. Your data may become inaccessible due to numerous reasons such as logical, electrical or mechanical failure. Data recovery success rate is approximately 80 to 85 percent.
Q. Are there instances when data is unrecoverable?
A. Recovery is not possible if your media has been low level formatted (overwritten with 0's) or if the platters (disks) inside the hard drive have sustained physical damage such as a scratch.
Q. How much does it cost?
A. Data recovery is a complex process which involves a lot of procedures. Recovery costs can vary depending on the type of storage media, severity of damage, specialty parts, and turn around time. Request a quote or speak to our recovery specialist to receive a price estimate.
Q. Is there any guarantee?
A. Data Recovery Experts follows a strict no data, no fee policy. This means that the payment is not due until the recovery is complete and only if you are satisfied with the recovery results.
Q. What is the process?
A. Data recovery is a two stage process. First your media must be evaluated by our engineers; at which time you will be presented with the diagnostics report and firm quote for your recovery. Second stage is the recovery of your data, per your approval of the quote.
Q. How long does the recovery process take?
A. For standard service, evaluation is performed within 48 hours. Turnaround time is three to seven business days. We offer expedited services, please ask your representative for details.
Q. Is my data secure? What about confidentiality?
A. Our client data is stored on an encrypted file server that is located in a secure environment. Data Recovery Experts has an unwritten non-disclosure agreements with all of our customers, but if you require a written agreement please ask your sales representative for more details.
Q. How should I package my media??
A. Place your media in anti-static bag and securely cover it with bubble wrap and/or packaging peanuts. Ship your media via a traceable carrier such us UPS, FedEx, DHL or USPS.
Q. How will my data be returned to me?
A. Data will be returned on DVD disks, up to 20GB. If the total amount of data exceeds 20GB you will be required to either provide or purchase a hard drive to transfer your data onto.